We look for the following characteristics in our employees: good character references, good common sense, stability, demonstrated work ethic, physical ability to do the work, and a desire to do a great job. We train all our new employees in our methods and to JEM standards. New employees are trained and supervised nightly to ensure they adhere to the standards to which we have set.
INSTRUCTIONAL IMPROVEMENT PROGRAM
JEM realizes that customer satisfaction and the training of our staff goes a long way in meeting the needs of our clients. High industry expectations help maintain our confidence in our system of training, supervision, and our quality of work.
Area managers inspect buildings on a regular basis, checking daily update logs, and distributing daily work orders. They also provide valuable information to onsite supervisors and staff regarding cleaning duties area managers provide guidance and information to all staff regarding quality improvements ensuring that the overall outcome meets our client expectations.
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INSTRUCTIONAL INSPECTION PROGRAM
JEM is very proud of its high level of customer satisfaction and success due to the strict adherence of our ‘Total Quality Management Process’. Our customized inspection process is designed to meet the needs of our clients.
NIGHTLY / DAILY SUPERVISION INSPECTIONS
- Weekly area supervisor inspections
- Monthly area manager inspections
- Quarterly senior manager inspection
SKILLS TRAINING
Training programs typically cover a broad spectrum of topics including:
- Basic work place safety practices
- Building fire safety
- Application of WHMIS procedures
- Washroom cleaning procedures
- Resilient floor care procedures
- Carpet maintenance
- Equipment care and maintenance
- Building security procedures
- First aid
- Leadership skills
- Customer service training